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Welcome to the official terms and conditions lock warehouse australia policy. These terms govern your use of our online security hardware store and all customer purchases. Furthermore, placing an order indicates your acceptance of these terms and conditions lock warehouse australia policies. In addition, our business operates as Lock Warehouse Australia (ABN: 78 174 387 845) based in Victoria, Australia.

1. Orders & Lock Warehouse Terms of Service

We supply residential, commercial, and digital locking hardware across Australia. Specifically, all prices display in Australian Dollars (AUD) and include Goods and Services Tax (GST). Furthermore, we reserve the right to correct pricing errors before order processing. Consequently, if a pricing discrepancy occurs, we will notify you before dispatch.

In addition, we accept major credit cards, debit cards, and approved online payment gateways. Your payment processes securely through encrypted payment processors. Therefore, your financial information remains completely protected at all times.

2. Fulfillment & Lock Warehouse Customer Agreement

All hardware orders dispatch directly from our stocked Victorian fulfillment hub in Eltham. Furthermore, we provide free standard shipping Australia-wide on orders over $149.95 AUD. In addition, orders under $149.95 AUD incur our standard flat-rate delivery fee.

  • Dispatch Times: In-stock hardware items process and dispatch within 1 to 2 business days.
  • Transit Partners: We ship parcels via Australia Post and trusted national courier networks.
  • Delivery Tracking: You receive automated email tracking updates as soon as your parcel leaves our warehouse.
  • Delivery Addresses: Please ensure your delivery address is complete and accurate before checking out.

3. Australian Consumer Law & Returns Policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Specifically, you are entitled to a replacement or refund for a major product failure. In addition, you are entitled to have goods repaired or replaced if they fail acceptable quality standards.

Furthermore, we offer a 30-day return policy for unused, unopened hardware in original packaging. However, customers must cover return shipping costs for change-of-mind returns. Consequently, returned goods must arrive in re-saleable condition with all original parts intact.

4. Custom Keying Under Terms and Conditions Lock Warehouse Australia

We provide professional custom keying and master keying services upon customer request. For instance, our technicians can key multiple locks alike to match a single operating key. However, under the terms and conditions lock warehouse australia framework, custom modified items cannot be returned for change of mind. Therefore, please verify all keyway profiles before ordering custom rekeying.

5. Limitation of Liability & Installation Guidance

Door hardware installation requires precise door preparation and correct backset measurements. While we provide technical sizing guidance, you are responsible for ensuring correct on-site fitment. In addition, we recommend hiring a licensed Master Locksmith for complex commercial or digital lock installations.

Consequently, Lock Warehouse Australia is not liable for indirect damages or improper DIY installation. Furthermore, our total liability is limited to the repair, replacement, or refund value of the purchased goods under the ACL.

6. Governing Law & Official Business Details

These terms and conditions are governed by the laws of Victoria, Australia. Therefore, any legal disputes will be resolved within Victorian courts. If you have questions regarding these terms and conditions lock warehouse australia guidelines, please contact our support team:

  • Business Name: Lock Warehouse Australia
  • ABN: 78 174 387 845
  • Phone Support: (03) 9306 6760 / 0421 149 760
  • Postal Address: P.O. Box 2101, Oak Park, Victoria 3046
  • Fulfillment Base: Eltham, Victoria 3095