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Welcome to the official returns and refunds lock warehouse australia policy. We want you to feel confident purchasing door hardware from our store. Furthermore, we provide a clear return process complying with the Australian Consumer Law. In addition, Lock Warehouse Australia (ABN: 78 174 387 845) makes returns simple for all customers.

1. 30-Day Change of Mind Policy

We offer a 30-day change-of-mind return policy on standard security hardware. Specifically, you can return items within 30 days of delivery. Furthermore, the products must remain unused, uninstalled, and in original packaging. Consequently, returned goods must arrive in re-saleable condition with all parts intact.

In addition, customers cover return postage costs on change-of-mind returns. Therefore, we recommend using tracked postage via Australia Post for safe return transit.

2. Australian Consumer Law & Faulty Goods

Our goods come with guarantees under the Australian Consumer Law. Specifically, you are entitled to a replacement or full refund for a major failure. Furthermore, you can have goods repaired or replaced if quality fails acceptable standards.

Additionally, notify our team within 7 days if you receive damaged hardware. As a result, we provide a prepaid return label and dispatch a replacement immediately.

3. Exclusions Under Returns and Refunds Lock Warehouse Australia Policy

Certain custom products cannot be returned for change of mind. For instance, custom rekeyed locks are modified specifically to your unique requirements. Therefore, under the returns and refunds lock warehouse australia guideline, customized cylinder items are non-refundable unless faulty.

  • Custom Rekeyed Hardware: Locks keyed alike or master keyed to specific key codes.
  • Cut Keys: Extra keys cut specifically for your order.
  • Installed Items: Hardware showing signs of installation, door drilling, or surface scratches.

4. Refund Processing & Lock Warehouse Returns Guidelines

Our technicians inspect all returned parcels at our Victorian fulfillment hub. Specifically, we verify that all original accessories and packaging remain complete. Furthermore, approved refunds process back to your original payment method within 2 to 4 business days.

Consequently, your bank or card issuer will credit the funds directly. In addition, original delivery fees are non-refundable for change-of-mind returns unless the item is faulty.

5. How to Initiate a Return Under Returns and Refunds Lock Warehouse Australia

Starting a return is fast and straightforward. Specifically, to submit a claim under the returns and refunds lock warehouse australia framework, please follow these steps:

  • Step 1: Email our support team with your order number and return reason.
  • Step 2: Our team will issue a Return Authorization number and dispatch instructions.
  • Step 3: Pack the hardware securely in an outer shipping box.
  • Step 4: Post the package to our Victorian returns base in Eltham.

6. Contact Details for Customer Support

If you have questions regarding this returns and refunds lock warehouse australia document, please contact our team:

  • Business Name: Lock Warehouse Australia
  • ABN: 78 174 387 845
  • Phone Support: (03) 9306 6760 / 0421 149 760
  • Returns Base: Eltham, Victoria 3095
  • Postal Address: P.O. Box 2101, Oak Park, Victoria 3046